Return Policy

At Omni Mart BD, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward and hassle-free return policy to make your shopping experience as smooth as possible.

Eligibility for Returns

1. Products must be unused, unworn, and in their original condition.
2. Items must be returned with all original tags, packaging, and accessories.
3. Returns must be initiated within 7 days of receiving the order.

Steps to Initiate a Return

1. Contact Us: Reach out to our customer support team with your order details and reason for the return.
2. Approval: Once your return is approved, we will provide you with the necessary instructions for the return process.
3. Ship the Product: Send the item back to the designated return address provided by our team.

Money Back Guarantee

• We offer a Money Back Guarantee for all eligible returns.
• Refunds will be processed within 7 days of receiving and inspecting the returned product.
• Refunds will be credited to your original payment method (e.g., bank account, mobile wallet, credit card, etc.).

Non-Returnable Items

The following items are not eligible for return:

• Products marked as "final sale" or "non-returnable" on the product page.
• Customized or personalized items.
• Items damaged due to misuse, improper care, or wear and tear.

Important Notes

• Shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).
• Omni Mart BD is not responsible for items lost or damaged during return shipping.

Exchange Policy

If you wish to exchange a product for a different size, color, or design, please contact our support team within 7 days of receiving your order. Exchanges are subject to product availability.

Need Help?

For any questions or concerns about our return policy, please contact our customer support team at

support@omnimartbd.shop